# Contact record

<figure><img src="https://lh7-us.googleusercontent.com/rDMJn9sQi6Q5c7jm70GCDceY9sUhqyN2G-n_ap5e8zw_B-_qqfdBYyTi6dTjE0dRrh4DBBbWrqbziRPZ_--0BZ0EeSO2AK65za4lT8vNkZqxXtTRoYP0a0yF4C2Bo3hqI6A3Bb2sr3e6BwbNRQZjnGs" alt=""><figcaption></figcaption></figure>

A Contact in the CRM is a constituent, or individual person, that interacts with your organization. Contacts can be donors, volunteers, clients, or any other type of individual that you track in Salesforce.

Contacts are related to Accounts in Salesforce, but there are some key differences. An Account is a household or organization, while a Contact is an individual person.&#x20;

A Contact can have multiple Affiliations with Accounts but only one primary Affiliation. This primary Affiliation is typically the Account the Contact is most associated with, such as their employer or household.

Contacts are important because they allow you to track and manage all of your constituent data in one place. You can use Contacts to track things like:

* Contact information, such as name, address, phone number, and email address
* Donation History
* Volunteer activity
* Client interactions
* Communication preferences

<br>


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.kindx.org/solutions-by-product/crm/contact-record.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.